Contact Us

1. Customer Support

We are available to assist with enquiries related to products, orders, delivery, and general support.

The website is committed to providing clear, accurate, and timely responses to all enquiries.

For general questions, assistance during purchase, or after-sales support, customers may contact us using the details below.

All enquiries are handled as promptly as possible during customer service hours.

We aim to provide detailed information and appropriate support throughout the customer experience.

2. Mailing Address

Address: 3-11-30 IKEDA-CHO, YOKOSUKA-SHI, KANAGAWA 239-0806, JAPAN

This address is used for administrative correspondence only.

3. Customer Service Hours

Customer service is available:

Monday to Friday, 8:20 AM – 4:20 PM (AEST)

Outside of these hours, customers may contact support via email, and responses will be provided during the next business day.

4. Service Area

Services are provided exclusively within Australia.

5. Common Enquiries

Customers may contact support for:

Order and payment enquiries

Shipping and order tracking assistance

Return and refund enquiries

Product information and furniture care guidance

General support or consultation requests

We place importance on clear communication and remain available throughout every stage of the shopping experience.

6. Contact Information

For any enquiries, please contact:

Email: priorityservice@nestgobay.com
Phone: +81 (906) 976 48 29
Service Area: Australia