Terms of Service

1. Introduction and Scope

These Terms and Conditions govern the use of the website and define the rights and obligations of users who browse or make purchases.

By accessing or using the website, users agree to these Terms and Conditions in full.

These terms apply to all sales and deliveries conducted within Australia.

2. User Account and Responsibility

Users may create a personal account to manage orders, addresses, and preferences.

Users are responsible for ensuring that all provided information is accurate and that login credentials are kept secure.

Providing false information or information belonging to third parties is not permitted.

We ensure the operation of website services within reasonable technical limits and do not accept responsibility for interruptions beyond our control.

3. Products, Availability and Pricing

Products available on the website are described clearly and in detail.

Product images are for reference only and may vary slightly from the actual product.

All prices are listed in Australian Dollars (AUD) and include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Product availability is updated at the time of order but may change.

If a product becomes unavailable, customers may choose to wait, select an alternative product, or request a refund.

4. Orders and Payments

To place an order, users must follow the process provided on the website and complete payment.

An order is considered accepted once the confirmation email has been issued.

Available payment methods comply with applicable payment security standards, including Payment Card Industry Data Security Standard (PCI DSS) requirements.

If an error occurs relating to product details or pricing, the order may be cancelled and a full refund will be issued.

5. Shipping and Delivery

After payment is successfully completed, orders are typically processed within 3–6 business days.

Order processing begins only after full payment verification has been completed.

Processing Cut-Off Time:

• Orders placed before 4:20 PM (AEST), Monday to Friday, will be processed on the same business day.
• Orders placed after 4:20 PM (AEST) will be processed on the next business day.
• Orders placed on public holidays in Australia will be processed on the next business day.

After dispatch, the estimated delivery time is 7–9 business days within Australia.

More details, please refer to the store’s Shipping Policy.

6. Order Cancellation

For questions regarding order cancellations, please refer to the store’s Order Cancellation Policy.

• Customers may request order cancellation within 24 hours of purchase confirmation, provided the order has not yet been dispatched.
• If the order has already been dispatched or the 24-hour period has passed, cancellation is no longer available. Customers may wait for delivery and then submit a return request in accordance with the store’s return procedure.
• Products made to order or customised according to customer specifications cannot be cancelled once the order has been confirmed.

7. Returns and Refunds

Customers may submit a return request within 15 days of receiving the order in Australia.

• The right of return applies only to items that are unused, in original condition, and returned in their original packaging with all included accessories.
• Due to the nature of furniture products and store operations, direct replacement is not provided. All requests are processed as returns. If a different product is required, a new order must be placed through the website.
• Products made to order, customised, or produced according to customer specifications cannot be returned.
• Items must be returned in perfect condition. Returns showing signs of use or visible damage may be rejected.

After the returned item is received and verified, the refund will be processed within 2–5 business days.

• Refunds will be issued using the original payment method unless otherwise agreed.
• Processing times for funds to appear may vary depending on the payment provider.

More details, please refer to the store’s Return, Exchange, or Refund Policy.

8. Personal Data Protection

Personal data is used for order processing, communication, and service operation.

Order-related information may be retained for the period required under the Privacy Act 1988 (Cth).

Data processing is conducted in accordance with the Australian Privacy Principles (APPs).

9. Dispute Resolution

Any disputes will be handled in accordance with the Competition and Consumer Act 2010 (Cth) and relevant state or territory courts in Australia.

Customers may also access alternative dispute resolution options, including those provided by the Australian Competition and Consumer Commission (ACCC).

10. Contact Information

For any enquiries related to orders, shipping, returns, or support, please contact:

Address: 3-11-30 IKEDA-CHO, YOKOSUKA-SHI, KANAGAWA 239-0806, JAPAN
Email: priorityservice@nestgobay.com
Phone: +81 (906) 976 48 29
Customer Service Hours: Monday to Friday, 8:20 AM – 4:20 PM (AEST)
Service Area: Australia